Refund Policy

For Returns & Exchanges please e-mail nua.intimates@gmail.com with the order number in the subject beside the reason. We ask 1-3 business days to get back to you with Instructions.

To be Eligible for our Return Policy take note:

Returned items must be in their original condition including their tags and must be unwashed, unworn and unaltered in any way.

We accept returns within 7 days, counting from the day you receive your order.

We don’t accept returns from sale items unless they’re faulty.

We don’t accept returns from white items unless they’re faulty.

We don’t accept returns from outside the US.

We don't allow returns for panties and bodysuits, for hygiene purposes.

Shipping costs for returns or exchanges are not covered unless for faulty pieces.

If you are eligible to return after instructions, please send your claim to nua.intimates@gmail.com

Make sure you check our Size Guide Page before purchase & contact us if you have any questions.

Refunds:

After receiving and inspecting the returned itens, we will notify you by email or text message if the return was approved or rejected and the reason. 
If approved, we'll send you by e-mail a the same value voucher to spend at our store, once we don't refund the amount in your credit card, unless for faulty pieces.

Our pieces are handled with great care, we inspect everything before shipping, but we understand that there may be other reasons why you may not receive your package with the best experience that we value so much.